Fix Account Not Found
If you encounter an error message stating "No account matching those credentials could be found" while accessing the ForestRacks Game Panel (opens in a new tab), it is likely that you simply forgot your password or your password did not synchronize properly from the billing system. Although this occurrence is infrequent, it can happen. If you experience this issue, follow the steps below to resolve it.
Reset Your Password
Visit the Forgot Password Page (opens in a new tab) and initiate the password reset process. This will allow you to set a new password for your account.
Check Your Spam Folder
After resetting your password, check your email account's spam or junk folder. This is also an infreqent occurance because we use AmazonSES to send mail which is seen as reputable by other mail servers but sometimes, automated emails can be misidentified and redirected to spam. Look for an email from ForestRacks regarding your password reset.
Contact Our Support Team
If the above steps do not resolve the issue, or if you require further assistance, reach out to our support team for personalized help. You can contact us on our Discord (opens in a new tab) or by using the Ticket System (opens in a new tab) on our website.
We apologize for any inconvenience caused by this error. Our team is dedicated to helping you resolve this issue and ensuring your access to the ForestRacks panel is restored.